Refund & Returns Policy

At Majestic Gift Creations (Pty) Ltd, we strive to provide exceptional service and products. Due to the custom nature of our business, the following policies apply to refunds and returns:

General Policy

• We cannot exchange one product for another.
• If dissatisfaction arises due to an error caused by Majestic Gift Creations (Pty) Ltd, we will work to resolve the matter promptly to the client’s satisfaction.
• In cases where we cannot meet a resolution deadline, a full refund will be offered.

Complaints Process

• Clients have 48 hours after receipt of an order to lodge a complaint regarding any faulty items. This timeframe includes weekends, public holidays, and company closure periods.
• Complaints lodged after the 48-hour window will not qualify for a replacement, and standard fees will apply.

Custom Garments

• For custom garments, clients have 7 days (including weekends) to return a product if it does not meet quality standards (e.g., improper sewing).
• We will fix the item and return it promptly.
• If a client tampers with or attempts to fix the product themselves, they forfeit the right to free repairs.
• Complaints or returns submitted after 7 days will not be accepted.

Client-Supplied Garments

• While we recommend using our garments, we do allow clients to supply their own.
• Clients should supply extra garments to account for potential printing errors, as technology issues may occasionally occur.
• Majestic Gift Creations (Pty) Ltd will not replace client-supplied garments in the event of errors but will reprint the design at no additional cost. The replacement of garments will remain the client’s responsibility.

DTF Printing (Per Meter)

• We operate a no-return policy for DTF printing.
• If an issue arises due to our error, we will contact you to address and resolve the problem.